Maintain a visible presence across the Club and engage with members to understand their needs, preferences and feedback.
Coordinate across Operations, Membership, Events, Entertainment, Wine, Beverage, Kitchen, Marketing and other departments to ensure smooth Club operations.
Monitor operational performance, service standards, manpower requirements and departmental priorities.
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You are an established General Manager or Cluster General Manager with substantial luxury hotel experience, including leadership of a high-profile luxury property. Previous experience working in Singapore is essential, alongside strong commercial and financial acumen. A hands-on, culturally attuned leadership style and the ability to build trust with ownership and senior stakeholders will be critical to succeed in this role.
Conduct quarterly business trips to key locations to review performance, strengthen customer relationships, and identify future business opportunities.
Drive business development initiatives through close engagement with HQ and overseas offices to identify markets with low penetration and increase market share, volume, and capacity utilisation.
Ensure optimum utilisation of vessel capacity and other operational assets.
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