Design and develop dashboards, reports, and visualization capabilities that provide a unified view of infrastructure, security, application, and end-user experience metrics.
Administer Linux application environments using Bash and command-line tools; manage services, permissions, configuration, logs, and scheduled jobs, and troubleshoot network and resource issues.
Drive QA (Quality Assurance) testing, Business Continuity for applications, Sustainability Program and new toolset adoption with JIRA for Risk management.
What You'll Do: ️ Provide technical support for hardware, software, and network issues Troubleshoot and resolve user incidents efficiently Install, configure, and maintain desktops, laptops, printers, and peripherals Ensure security protocols are followed across all devices Respond promptly to user queries via phone, email, or in-person Document issues and solutions accurately for future reference Collaborate with other IT team members on projects and upgrades
What You'll Do: Diagnose and resolve technical issues onsite for clients Install, configure, and maintain hardware and software systems Provide user training and technical guidance as needed Ensure timely response to service requests and incidents Document service activities accurately Collaborate with internal teams for escalated support
Manage design consultants and together with the Construction Manager, manages the installation contractors to deliver works on time, within budget, and aligned to quality standards
What You'll Do: ️ Assess and identify security risks in IT systems Conduct regular security audits and vulnerability assessments Develop and implement security policies and procedures Respond to security incidents and provide recommendations for mitigation Collaborate with internal teams to ensure compliance with industry standards Stay up-to-date with the latest cybersecurity trends and threats
Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
Providing sound judgment based on the analysis of factual information within the project and recommending course of action to ensure timely delivery of projects
. Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.