Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre).
Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication.
Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions.
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Prepare technical design documents, functional specifications, and software implementation artefacts.
Participate in the full Software Development Life Cycle (SDLC), including solution design, development, testing, deployment, and post-production support.
Support end-to-end implementation of core banking systems, including software configuration, system integration, data validation, and technical deployment activities.
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