Provide technical support to end-users for hardware, software, and network-related issues, while also monitoring and controlling user access, security permissions, and server access in accordance with cybersecurity policies and best practices.
Set up, configure, and maintain user accounts, workstations, and IT peripherals.
Ensure proper data backup and system recovery processes are in place.
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We are looking for an IT Technician who enjoys solving complex technical problems, leading by example, and working directly with teams across the organization to resolve issues quickly.
The role involves providing technical support for production systems, ensuring minimal downtime, and maintaining smooth IT operations in a 24x7 manufacturing environment.
Processes the new update receiving date timely in the system. Monitors the delivery plan by timely identifying deviations and proactively contacting the suppliers (producers) and planners and updating the data and quantities in the ERP system (ABS).
Executes all administrative tasks for other administrative processes part of the scope of the Production Support administration. These may include but are not limited to:- the "grow out" process - prepare shipments, such as printing and checking documents and adding samples- scanning leaf samples. Checks that all tasks are performed timely and accurately. Communicates the status timely to the stakeholders. Proactively follow up any deviations.
Support projects to improve or automate or digitize processes within and related to the department. Perform tasks such as data collection, provide information on the system, data or process or knowledge of the process or way of working. Test the new improvements. Implement agreed new ways of working.
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