Gain deep hands on experience in an Agile (Scrum) environment, collaborating with Product Owners, Developers, Business Analysts, Quality Assurance, and Solution Architects.
Build expertise in enterprise-grade contact center engineering, SIP telephony, cloud platform administration, vendor management, and integration architecture, creating a strong foundation for a career in IT infrastructure and cloud communications.
Handle vulnerability patching, and enforcing day-to-day data compliance.• Assist in incident response, identity and access controls, ensuring strict user provisioning and authorization protocols.
Bachelor degree in Cybersecurity, Information Technology, or a related field preferred.
2 years managing enterprise security tools and supporting security operations.• Experience in server administration and operating system patch management is a plus.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Partner with Digital Transformation Committee and business leaders to recommend architecture investments.
Develop current-state and holistic future-state architecture from aspects of applications, data, integration, infrastructure and security; including transition strategy.
Drive simplification by reducing complexity, eliminating duplication, and enforcing modularity.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Provides first-level support for incidents concerning global applications, such as the Google suite, Microsoft Office, document management tools, conferencing tools, MAC applications; specific business applications
Supports Standard and Non-Standard Hardware, infrastructure (e.g. laptops, desktops, tablets, mobile devices, monitors & printers)