Technical Diagnostics: Analytical mindset skilled at rapidly diagnosing hardware failures, connectivity bugs, and software glitches.
User-Centric Communication: Patient, clear, and professional approach to supporting users across all technical skill levels.
Task Prioritization: Excellent organizational skills to manage routine responsibilities, technical support, and ad-hoc tasks, ensuring all deliverables are balanced and completed within deadlines.
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· Collaborate with teams (e.g. Website, Communications) to solve technical challenges such as Wordpress management, integrations (Adaptis-ipay88) and system optimisation.
· Manage and optimise back-end systems (e.g. DynaMail, Alaya, SiteGIant, CiviCRM, Vodia, Automate, SiteGround, etc.) and system integrations (e.g. Adaptis-iPay88) to ensure reliability and scalability.
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Partner closely with users and business stakeholders to define requirements and ensure solutions meet operational needs, representing users throughout design, development, implementation and execution.
Drive user adoption and change management, ensuring appropriate communication, training and readiness for successful implementation of new solutions.
Manage project priorities and backlog, ensuring resources remain focused on the most critical deliverables and risks.
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Willingness to work closely with business counterparts and good stakeholder management & communication skills.
Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals.
Risk Exception Processing: Review, evaluate, and track Digital Security Policy exception requests (DTAP/policy waivers), ensuring business justifications are valid and compensating controls are properly established.
Compensating Controls Validation: Collaborate with engineering and operations teams to define, validate, and monitor effective compensating controls for accepted risks and policy deviations.
Risk Mapping & Register Maintenance: Feed risk analysis findings and approved risk exceptions into the enterprise D&IT risk register, ensuring visibility and periodic re-evaluation.
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