Leads the maintenance of all applications, every release cycle
Oversees the research, design, and delivering of solutions for multiple business units, while collaborating with analysts and business owners to deliver results in a timely manner
Review and assess current state to identify and recommend improvement opportunities
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Provide contract updates per customer and sales teams requests (add items, delete items, term changes, etc.) & work with Pricing & Business Operations team. Work directly with external customers to manage the contract modification process and set expectations.
Provide support to customers by coordinating with our finance department in answering any billing or invoicing questions.
Provide requested customer reporting on required regular customer requested cadences.
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Serve as the technical point of contact during major site incidents, ensuring clear communication and rapid service restoration.
Conduct regular preventive maintenance on local network closets, servers, and endpoint devices to ensure systems are patched, secure, and optimized.
Execute standardized deployments for new site openings, technology refreshes, and site closures/decommissioning, adhering to central IT guidelines.
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Assist in creating mock-ups, or logic decision flows to visualize digital solutions for stakeholder buy-in and approval.
Serve as the primary point of contact between GTPC department and technical partners (IT/ system vendors) during system configurations and enhancements.
Drive the tracking of business requirements, deliverables, system issues, timelines, risks, and dependencies to ensure projects remain on schedule and within scope.
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Integrity: Maintain high standards of data accuracy and ensure that spatial datasets are organized and accessible for internal stakeholders.
Python Development: Write and maintain Python scripts to streamline data extraction, imagery processing, and task automation.
AI Integration: Assist in testing and implementing AI-driven tools (e.g., object detection algorithms) to improve the efficiency of plantation monitoring.
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