Stakeholder Management: Build and maintain strong relationships with key regional stakeholders, including business users, IT teams, and project leadership. Effectively communicate project status, risks, and issues, and proactively address concerns to ensure stakeholder satisfaction.
Data Migration Strategy & Execution: Support the data migration team with SAP SD-related activities, collaborate with the global data team and adhere to the global migration strategy, and support the business in executing data migration processes.
Integration with Other Applications: Design and manage the integration of SAP SD with other applications within the L'Oréal ecosystem. This includes defining integration points, specifying data exchange mechanisms, and, where applicable, leveraging APIs (Application Programming Interfaces) to ensure seamless data flow and interoperability.
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Management Communication: Provide structured and professional communication to management regarding ongoing issues, escalations, and resolution.
Service Monitoring: Analyze and monitor internal IT tools to improve support performance and ensure system reliability.
Documentation: Prepare professional documentation, including reports, presentations, and SharePoint content, to support and optimize operational process
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Ensure that all application designs and implementations comply with Group architecture and bedrock guidelines, cybersecurity policies, AI governance and enterprise standards defined by HQ.
Work closely with business stakeholders and DDTech Referents in each country to identify opportunities for process digitalisation and automation.
Coordinate with infrastructure and cybersecurity teams to ensure new solutions are properly integrated into the existing IT landscape.
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Lead and manage IT vendors to support and maintain IT infrastructure which include servers, storage, firewall, networking, security, etc.
Identify and assess vulnerabilities and risks in infrastructure and recommend mitigation measures.
Responsible to develop and implement IT policies and procedures for infrastructure and security management. Ensure company data is well secured and protected and adhered with Global ISM standard procedure
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