Conduct regular team meetings and sessions to provide the team with clear objectives for group & individual performance and support with regular and constructive feedback through quality audits and performance appraisals.
Attend and resolve customer complaints and escalated cases received by team members.
Identify day-to-day process gaps/areas for service improvement and make recommendations to the management team.
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Pitch & Close: Prepare and deliver compelling product demonstrations, competitive proposals, and quotations. You will negotiate contracts and close deals while ensuring profitability and maximum customer satisfaction.
Collaborate & Execute: Work seamlessly with our internal operations and service teams to ensure every customer receives a flawless post-sale experience.
Market Intelligence: Stay sharp on industry trends, competitor activities, and product knowledge. You will also represent the company at industry events and trade shows to expand your network.
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