Evaluate and implement strategic EdTech partnerships: Evaluate, negotiate, and implement new education technology partnerships for product and service resale. Lead go-to-market plans with cross-functional teams.
As a Senior Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value enterprise partners on Wise Platform - driving continuous improvement in their payments’ experience, so partners stay operationally stable and ready to grow.
Partner with Account Managers to drive retention targets by improving transfer success, reducing operational issues, lowering contact rates, and enhancing overall partnership scalability. To do this - we expect you to use data insights to track performance, proactively addressing risks, and implementing initiatives that improve key retention metrics, ensuring long-term partner satisfaction and minimising churn.
Visual Merchandising & Brand Standards: Ensure partner stores strictly follow adidas brand and VM guidelines. Conduct regular physical store audits and work directly with customers to improve product presentation.
Drive and support business transformation initiatives within the assigned portfolio, particularly in change management and communication efforts involving people impact.
Champion client retention and experience excellence by fostering strong customer and partner relationships that increase loyalty, drive renewals, and support profitable growth.
Talent & Organizational Health – Support the P&O Head in implementing talent and organization strategies, coach Line Managers to develop and grow associates, and continuously improve associate engagement
You will implement talent management processes, including succession planning, talent development, talent assessment to build organizational capability and leadership pipelines.