• Secure successful implementation of country priorities and the sharing and implementation of good solutions.
• Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
• Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
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• Secure vitality and seasonality in the store by creating and implementing a store commercial calendar together with the store management team.
• Lead the store Com&In team in securing relevant and inspiring range presentation solutions, an optimal store layout and effective and efficient store communication that builds the IKEA Brand.
• Secure that the store commercial team has the right understanding of store layout, range presentation and store communication.
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Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.