Collaborate and design solutions for the challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux).
Participate in planning and coordinating significant technical investigations from problem statement to conclusion.
Creates design documents pertinent to the various phases of firmware development.
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Execute functional integration test plans covering drive performance, regression, error handling and stress testing of HDD firmware on various host platforms (Window, Linux, etc) across SATA/SAS/USB interfaces.
Perform firmware update testing, SMART attribute validation, Drive Self-Test (DST), and power management verification
Collect and analyze drive diagnostic logs (DRM logs, SMART data) to identify and document failure root causes
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Supporting the APAC Service Delivery Lead to resolve stakeholders’ issues escalated by the business, including provide detailed documentation, action plans to avoid recurrences and propose any changes needed in current ways of working. Reviewing process documents and providing trainings when necessary.
Build network and engaging with customers on P2P and O2C performance processes/activities challenges and improve awareness on P2P and O2C end to end Support Model. Bring business users challenges observation to relevant parties for their support on improving customer experience / support model.
Collaborates with the rest of the Finance organization, Tax, FRMC and LOC to ensure alignment to local legislation and regulations. This to mitigate risks and ensure processes are developed and executed in compliance.
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Data Governance & Quality: Implement data quality monitoring frameworks, enforce privacy compliance (PDPA), and maintain data lifecycle policies including retention and archiving.
Cross-Functional Collaboration: Support Business Analytics and Data Science teams by disseminating clean, high-quality datasets and delivering automated downstream reporting extracts.
2 to 5 years of experience in data engineering, custom Python ETL scripting, scalable pipeline orchestration, and cloud infrastructure management.
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Own the partner relationships with the licensed intermediaries and fund managers whose products the platform carries, including the written allocation of anti-money laundering monitoring responsibility.
Own P&L, customer growth, revenue, unit economics and operating performance.
Run the platform so that it operates in an orderly, fair and transparent manner, with fair and transparent fees and an applied rulebook.
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Incorporate cybersecurity measures, data protection protocols, and responsible AI principles into every aspect of solution design to safeguard enterprise assets.
Develop and deploy robust AI/ML and Generative AI applications into production environments, ensuring reliability through monitoring and continuous improvement.
Prepare real-world datasets for integration into models while collaborating with engineering teams to embed solutions within existing enterprise systems.
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Assure quality of all sales related information pertaining to organization, proposals, commercial documents, costing sheets, vendors/partners information etc are kept in central document system storage and update if necessary.
Collaborate with account management and business development teams on quotation/proposal submissions, sales orders processing, and invoices processing. Follow up on accounts receivables with Account Managers and customers.
Collaborate with cross functional teams, especially Sales & Marketing team, Procurement team, Finance team and Project Management team to ensure smooth process of processing sales orders, invoices, and tracking of accounts receivables.
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