The Customer Relationship Executive (CRE) is responsible for managing customer relationships throughout the vehicle sales and after-sales process. The role focuses on ensuring high customer satisfaction, supporting sales activities, handling inquiries, and maintaining long-term customer loyalty.
To support the Region's RSH Assets by conducting product briefing, training and engagement with ASM/SC ASB. PFCs, BMs and other sales personnel at distribution channels.
Write credit applications for new account acquisition and ensure timely review and renewal of existing accounts.
Ensure acceptable asset quality of existing portfolio by being pro-active and up-to-date in terms of market intelligence in relation to accounts and industry of portfolio managed.
Work closely with product partners including Trade Services, Global Markets, and Deposit & Liability Management in order to meet financial and banking requirements of clients in a wholesome manner.
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Experience must be in a managerial or leadership role within a QA/QC department for large-scale infrastructure or system packages.
Management & Strategy: Report directly to the Project Director and Project Manager. Responsible for establishing, implementing, maintaining, and continually improving the Project Quality Management System.
Document Control: Oversee the development, submission, and approval of the Project Quality Plan, Project Quality Programme, and all related QA/QC procedures.
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