• Assist in preparing training budget and training plan/calendar.
• Collaborate with Business Unit Heads to recommend/develop effective training programs to ensure continuous assessment of staff competency skills and gaps.
• Conduct training programs for employees of the company, primarily in Customer Service, Leadership Skills, Soft Skills, etc., with high level of excellence in facilitation skills and active engagement with the employees.
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Develop, maintain and review customer requirements.
Work closely with internal and/or external stakeholders to resolve any customer complaints or clarification.
Follow closely on all account management plans to meet business objectives including delivering presentations to external and/or internal audiences.
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