The Key Account Executive will support the day-to-day operations and execution of Modern Trade accounts, ensuring smooth coordination with customers, internal departments, distributors, and sales teams. The role focuses on sales administration, order management, promotion execution, stock monitoring, reporting, and maintaining strong relationships with key retail accounts.
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Compliance & Risk: Ensure all transactions and client interactions strictly adhere to bank policies, internal SOPs, and industry regulations (e.g., PDPA, AMLCFT, and Shariah Governance).
Adhere to department Standard Operating Procedures (SOP) in complying with audit, compliance, and regulatory guidelines.
Perform other responsibilities or projects assigned under the Group or Bank’s initiatives.
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