Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Responsible for purchase of pantry items, stationery, printing and other office supplies.
Foreign workers accommodation management, includes update dormitory operator on worker’s movement, monthly invoice checking and renewal of Tenancy Agreements.
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Communication Hub: Serving as a liaison between guests and other hotel departments, such as housekeeping, maintenance, and food & beverage. Coordinating with the housekeeping department to update room status (clean, vacant, occupied). Communicating with security in case of emergencies or suspicious activities.
Handling Payments and Financial Transactions: Processing payments for room charges, services, and other hotel-related expenses. Managing cash drawers, credit card transactions, and maintaining accurate financial records. Handling currency exchange for guests, if applicable.
Maintaining Guest Records: Updating guest profiles with preferences, special requests, and contact information. Keeping accurate records of guest stays, room charges, and special services provided. Ensuring compliance with data privacy regulations when handling personal information.
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