Liaise with Housekeeping, Maintenance, Security, Finance, and other departments to ensure guest requests and operational requirements are fulfilled promptly.
Supervise, guide, and support front office staff and ensure adherence to SOPs, and promote continuous improvement in service quality.
Monitor room availability, oversee reservation accuracy, optimize room allocation, and maximize occupancy while minimizing booking discrepancies.
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Follows expected radio procedure and is mindful of what is communicated and how.
Monitors the reception inbox, replying to all emails with an acknowledgment for arrivals and answering all enquiries in a timely manner, ensuring that the inbox is cleared daily.
Answers the main phone politely, with a smile and responds to requests accordingly and in a friendly manner.
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