· Perform duties efficiently, effectively and economically in line with best practice and/or as directed by Management in the provision of a quality service at all times and to be flexible in the performance of such duties.
· Ensure all collections and dispatches are accurate.
· Ensure all job requests undertaken are recorded.
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Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
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