Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Liaise with government agencies for submissions, applications, and compliance matters (e.g. Land and Survey Department, local authorities, and other relevant agencies).
Prepare, compile, and submit tender documents.
Maintain records of licenses, permits, insurance policies, and company assets.
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