100+ Front Office Manager Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl
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"front office manager"
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Front Desk Manager - Front Desk Supervisor (5-days work week) Front Desk Manager - Front Desk Supervisor (5-days work week)
BEST WESTERN PLUS Hotel Hong Kong
Undisclosed
KL City
- Coordinating with other channel / third- party systems on System Integration Requirements on better data quality and integrity: coordinating with other channels and third-party systems regarding system integration requirements. This involves understanding the data requirements and integration points to ensure accuracy and consistency across all systems. Effective coordination with other systems and vendors ensures seamless data exchange and functionality, preventing integration issues. Ensuring the new or enhanced system seamlessly integrates with existing systems, including: HOST (AS400), Experian (credit agency), BNM CCRIS Submission (Bank Negara Malaysia Central Credit Reference Information System), Credit Rating Evaluation (CRE), SIRON, etc.
- Lead and monitor the support team to ensure all service level agreements (SLAs) are met consistently and track turnaround times (TAT) and team productivity to maintain high operational standards.
- Serve as the final escalation point for the support team. Provide strategic direction and insights when the team encounters "roadblock" scenarios. ...
Posted
11 days ago
Undisclosed
KL City
- Coordinating with other channel / third- party systems on System Integration Requirements on better data quality and integrity: coordinating with other channels and third-party systems regarding system integration requirements. This involves understanding the data requirements and integration points to ensure accuracy and consistency across all systems. Effective coordination with other systems and vendors ensures seamless data exchange and functionality, preventing integration issues. Ensuring the new or enhanced system seamlessly integrates with existing systems, including: HOST (AS400), Experian (credit agency), BNM CCRIS Submission (Bank Negara Malaysia Central Credit Reference Information System), Credit Rating Evaluation (CRE), SIRON, etc.
- Lead and monitor the support team to ensure all service level agreements (SLAs) are met consistently and track turnaround times (TAT) and team productivity to maintain high operational standards.
- Serve as the final escalation point for the support team. Provide strategic direction and insights when the team encounters "roadblock" scenarios. ...
Posted
14 days ago
Undisclosed
Singapore
- Be conversant of the operational flow of the various Hotel Operations departments to ensure seamless coordination of the guest service touchpoints across the hotel.
- Collaborate closely with departments to ensure that quality standards are consistently met or exceeded in accordance with company guidelines and recognized external benchmark and legal requirements.
- Regularly review Work Safety and Health measures to ensure alignment with government advisory and liaise with Legal and all stakeholders to make the necessary changes as and when required. ...
Posted
7 days ago
Undisclosed
Singapore
- Ensure consistent delivery of the brand experience across all guest touchpoints, maintaining high standards of service excellence.
- Assist in formulating departmental strategies aligned with overall hotel objectives, providing insights and recommendations to the Hotel Manager.
- Monitor operational performance to maximize profitability and guest satisfaction. ...
Posted
a month ago
Undisclosed
Malaysia
- Maintain a high level of product and service knowledge in order to explain or make recommendations for guests.
- Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicit assistance from Management if needed.
- Motivates and stimulates colleagues to achieve results through support and encouragement. ...
Posted
11 days ago
SGD2,800 - SGD2,800 Per Month
Singapore
- Trains, manages and motivates the Front Desk team in order to provide high standard of service for customers and meet departmental and hotel targets
- Provide direction and support to the team on a daily basis
- Supervise and manage the performance of the Front Desk department. Provide input to departmental leaders as part of performance management throughout the year, where required. ...
Posted
14 days ago
Undisclosed
KL City
- Conduct Detailed Study of Business User Requirements: includes an in-depth investigation into the specific needs and expectations of the end-users. Conduct various analyses, such as business process analysis, data analysis, gap analysis (identifying discrepancies between current and desired states), and feasibility studies. Verifying and Confirming Requirements in the Functional Specification Document (FSD) to ensure the FSD accurately reflects the agreed-upon user needs and functionalities by translating the business requirements into detailed technical specifications.
- Streamlined Business Processes: to improve system alignment with business needs including analysing current workflow; reviewing existing business processes; designing new, simplified processes
- Identifying and analysing the Impact of Change, involves understanding how new business strategies, regulations, market trends, or organizational restructuring will affect existing processes and systems. ...
Posted
25 days ago
JJ CONSULTING SERVICES
SGD3,000 - SGD3,000 Per Month
Singapore
- Resolve guest issues promptly to maintain high satisfaction levels
- Personally meet, greet, and room VIP guests, delivering exceptional service
- Develop and review staff rosters to achieve productivity and service goals ...
Posted
2 days ago
MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED
SGD2,800 - SGD2,800 Per Month
Singapore
- Supervise Guest Service Executive jobs and procedures.
- Perform weekly night shift duties when needed.
- Cover Group Coordinator and Guests Relations duties when needed. ...
Posted
5 days ago
JJ CONSULTING SERVICES
SGD3,000 - SGD3,000 Per Month
Singapore
- Resolve guest issues promptly to maintain high satisfaction levels
- Personally meet, greet, and room VIP guests, delivering exceptional service
- Develop and review staff rosters to achieve productivity and service goals ...
Posted
10 days ago
Undisclosed
Singapore
- Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
- Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed. ...
Posted
17 days ago
WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.
SGD3,500 - SGD3,500 Per Month
Singapore
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
- Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
- Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies. ...
Posted
18 days ago
JJ CONSULTING SERVICES
SGD3,000 - SGD3,000 Per Month
Singapore
- Resolve guest issues promptly to maintain high satisfaction levels
- Personally meet, greet, and room VIP guests, delivering exceptional service
- Develop and review staff rosters to achieve productivity and service goals ...
Posted
14 days ago
Undisclosed
Singapore
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. ...
Posted
19 days ago
Welcome Relations Manager (Front Office Duty Manager) Welcome Relations Manager (Front Office Duty Manager)
Marriott International, Inc
Undisclosed
KL City
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. ...
Posted
a day ago
Undisclosed
Singapore
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. ...
Posted
21 days ago
Undisclosed
Downtown Core
- Be conversant of the operational flow of the various Hotel Operations departments to ensure seamless coordination of the guest service touchpoints across the hotel.
- Collaborate closely with departments to ensure that quality standards are consistently met or exceeded in accordance with company guidelines and recognized external benchmark and legal requirements.
- Regularly review Work Safety and Health measures to ensure alignment with government advisory and liaise with Legal and all stakeholders to make the necessary changes as and when required. ...
Posted
21 days ago
Undisclosed
Downtown Core
- Oversee and assist in ensuring that the overall operations at the lobby and Front Desk counters are effectively managed.
- Be conversant in the scope and roles of Group Operations and the sections within Front Office including Front Office Room Controller, VIP Services, Front Office Account, Front Office Night Audit and Front Office Training.
- Take personal responsibility to resolve and respond to guest comments, requests and challenges in a timely and professional manner and communicate with Service Management for any necessary follow-up to maximize guest satisfaction ...
Posted
21 days ago
Raffles Hotels & Resorts
Undisclosed
Singapore
- Works with Concierge, Raffles Service (and substitutions), Housekeeping, and Butlers to ensure seamless resident and guest service.
- Completes all necessary tasks of financial, auditing, and other nature that are part of the end-of-day procedure.
- Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Operation for check-in, check-out, and cashiering duties. ...
Posted
16 days ago
RESORTS WORLD AT SENTOSA PTE. LTD.
SGD5,000 - SGD5,000 Per Month
Singapore
- Work closely with other business units to fulfill and meet guest expectations
- Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues
- Minimum Diploma or Degree in Hospitality or Tourism Management ...
Posted
19 days ago
JJ CONSULTING SERVICES
SGD3,000 - SGD3,000 Per Month
Singapore
- Resolve guest issues promptly to maintain high satisfaction levels
- Personally meet, greet, and room VIP guests, delivering exceptional service
- Develop and review staff rosters to achieve productivity and service goals ...
Posted
23 days ago
Undisclosed
Singapore
- Be conversant of the operational flow of the various Hotel Operations departments to ensure seamless coordination of the guest service touchpoints across the hotel.
- Collaborate closely with departments to ensure that quality standards are consistently met or exceeded in accordance with company guidelines and recognized external benchmark and legal requirements.
- Regularly review Work Safety and Health measures to ensure alignment with government advisory and liaise with Legal and all stakeholders to make the necessary changes as and when required. ...
Posted
a month ago
Undisclosed
Singapore
- Trains, manages and motivates the Front Desk team in order to provide high standard of service for customers and meet departmental and hotel targets
- Provide direction and support to the team on a daily basis
- Supervise and manage the performance of the Front Desk department. Provide input to departmental leaders as part of performance management throughout the year, where required. ...
Posted
19 days ago
Undisclosed
Singapore
- Trains, manages and motivates the Front Desk team in order to provide high standard of service for customers and meet departmental and hotel targets
- Provide direction and support to the team on a daily basis
- Supervise and manage the performance of the Front Desk department. Provide input to departmental leaders as part of performance management throughout the year, where required. ...
Posted
19 days ago
JJ CONSULTING SERVICES
SGD3,000 - SGD3,000 Per Month
Singapore
- Resolve guest issues promptly to maintain high satisfaction levels
- Personally meet, greet, and room VIP guests, delivering exceptional service
- Develop and review staff rosters to achieve productivity and service goals ...
Posted
a month ago
Undisclosed
Singapore, Singapore
- Partner with engineering and architecture teams on cloud transformation initiatives and scalable platform design.
- Support the deployment and integration of AI/ML-driven solutions into front-office workflows and operational processes.
- Collaborate with senior business stakeholders to define project scope, delivery roadmaps, budgets, and governance frameworks. ...
Posted
18 days ago
PARADOX CLARKE QUAY PTE. LTD.
SGD3,300 - SGD3,300 Per Month
Singapore
- Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.
- Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.
- Address and resolve guest complaints or special request promptly, escalating when necessary. ...
Posted
a month ago
ASSISTANT MANAGER - FRONT OFFICE, HYATT CENTRIC CITY CENTRE KUALA LUMPUR ASSISTANT MANAGER - FRONT OFFICE, HYATT CENTRIC CITY CENTRE KUALA LUMPUR
Hyatt Centric City Centre Kuala Lumpur
Undisclosed
KL City
- Summary
- Summary
- The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring attractions and connected to all things authentic for today’s modern and savvy travellers. ...
Posted
15 days ago
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