Business integration of digital and platform implementation initiatives, including CRM, Wealth Platform, workflow automation, AI-enabled insights
You will support Deloitte and client’s business growth by:
Identifying client business requirements, strategic objectives, operational pain points, and opportunities to improve process efficiency, automate manual workflows, enhance onboarding, servicing, and relationship-manager effectiveness
...
Luxury Standards: Uphold luxury service standards with meticulous attention to detail. Customize guest experiences based on individual preferences.
Problem Solving: Resolve guest concerns discreetly and promptly. Identify service gaps and implement continuous improvements.
Communication & Collaboration: Facilitate clear communication within the team and across departments. Report guest satisfaction and team performance to management.
...
Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures.
...