Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
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Manage client account enquiries and assist with membership or class-related matters.
Ensure the Yoga and Pilates studio rooms and common areas are kept clean, sanitized, neat, and tidy in between classes — maintaining an immaculate environment at all times.
Perform hands-on cleaning duties daily to uphold studio hygiene and presentation standards.
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Due to the Malaysian government work permit restrictions, we regret to inform that only Malaysian citizen or Permanent Resident of Malaysia will be considered.
You will be responsible to provide an excellent and consistent level of service to your customers. The Host - Guest Services is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division