Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Communicates with the contracted housekeepers to share room status information. Works maintenance issues such as door lock programing, cable TV setting, etc. after normal working hours. Creates trouble call requests for maintenance if issue cannot be resolved.
Business & Administrative SupportAssist in budgeting, cost control, and achieving revenue targets.Generate and review daily reports, including guest counts, sales, and staff performance.Support marketing initiatives, events, and promotions to elevate guest engagement.