Greet guests warmly and assist them with check-in and check-out procedures.
Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
Process reservations, cancellations, and modifications accurately and efficiently. • Ensure the front desk area is clean, organized, and presentable at all times.
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2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests' needs and providing them with enchanting recommendations for local attractions and amenities.
3. Mystical Multitasking: Juggle check-ins, reservations, phone calls, and guest requests like a true wizard, all while keeping a sparkling smile on your face.
4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.
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Collaborate closely with the Assistant Manager to deliver polite and attentive services to guests, addressing their complaints, requests, and inquiries promptly and tactfully.
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Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
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Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
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