Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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As our Salon Coordinator, you aren’t just "answering phones." You are the director of first impressions. You’ll be the voice behind our WhatsApp and emails, the smiling face that greets every client, and the person who keeps our space looking like a Pinterest board.
Your day-to-day will include:
Digital Communication: Managing our WhatsApp and email inquiries with speed, charm, and accuracy.
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Greet and assist walk-in customers, including handling warranty enquiries and service intake.
Manage and process product return and refund cases in accordance with company policy, including verification, documentation, system updates, and coordination with warehouse and finance teams.
Manage warranty parcel packing, shipment arrangements, and receiving parcels from couriers.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
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Follows expected radio procedure and is mindful of what is communicated and how.
Monitors the reception inbox, replying to all emails with an acknowledgment for arrivals and answering all enquiries in a timely manner, ensuring that the inbox is cleared daily.
Answers the main phone politely, with a smile and responds to requests accordingly and in a friendly manner.
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Assign and instruct Front Office Executive in the details of work, observing their performance and encouraging improvements.
Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
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