Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Adapt to changes and ensure adherence to organizational operating procedures and service standards.
Handle guests’ requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guests’ challenges and feedback and escalate to higher management if necessary
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Cross-Department Coordination: Communicate closely with the housekeeping team to monitor room status and with maintenance or food and beverage teams to fulfill specific guest requests.
Security & Safety: Verify guest identification, safeguard guest data, and follow established hotel security protocols.
Filing and storage of guest registration cards for check out guests
Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
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