Maintain effective coordination with the internal Stake Holder team to ensure loading activities are carried out as planned and contribute to maximizing load factor performance.
Optimize available capacity to achieve maximum load performance and prevent unnecessary overbooking situations.
Monitor and ensure booking compliance with governance requirements and operational restrictions prior to approval and confirmation.
Lead the response to aircraft on-ground (AOG) situations and other maintenance-related emergencies. Develop and maintain contingency plans for various operational scenarios.
Ensure all maintenance operations adhere to safety regulations and industry standards. Conduct audits and inspections of maintenance activities to ensure compliance with regulatory and company policies.
Maintain effective communication with flight operations, maintenance teams, and other stakeholders. Prepare and present reports on fleet status, maintenance activities, and operational performance. Participate in regular meetings and briefings to discuss operational issues and strategic planning.
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Support the delivery and continuous improvement of AI-driven features, including the AI chatbot, AI itinerary planning, and personalisation tools. Own day-to-day training and quality checks on AI tools, and work with platform vendors to resolve issues.
Conduct competitor research, benchmarking, and basic data analysis on travel commerce, e-commerce, and AI trends, and translate findings into clear recommendations and presentation materials.
Support cross-sell and product bundle execution on the holiday platforms, and collaborate with marketing, digital, finance, operations, customer support, Airline Business, and Group Legal to ensure smooth rollout of features and resolve dependencies across teams.
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Establish and maintain relationship with middle management to ensure effective engagement, communication and execution of audit recommendation
Prepare and preserve the various documentations for audit work such as working papers, audit program, supporting evidence, permanent file, current file, circulars, minutes, office memo and etc. for review by the Manager