Group-Level Customer Insights & Balance Sheet Impact: Synthesize complex data across various business lines to deliver high-level, panoramic insights on the bank's total customer base for the Management Committee.
Ensure invoicing from the partners is broken into market, vertical, LOB, and channel detail by agent and productive hour. Use this to generate accurate reports for correct cross charging of services
Drive the Group's annual business planning process and regular forecasting of key financial metrics, leveraging value-based insights to improve performance predictability and support long-term financial sustainability.
Work with investment teams, senior management, global Client Solutions teams and other relevant stakeholders throughout the firm to craft RFP responses.
Oversee LLP & LSP daily operations, track vendor performance against KPIs, manage escalations, drive continuous improvement with country teams, and lead improvement efforts to strengthen overall Supply Chain operations.