• Conduct complete analysis of current/new systems, to identify the level of satisfaction of users, to identify strengths and weaknesses, to provide solutions for problems and to continually seek to improve existing systems.
• Collaborating with users and business analysts to conduct detail user requirement study. Translate business process and business requirement into a usable application system design that meets user needs and expectations.
• Analyse, plan, design, develop and implement core applications systems that satisfy business requirements or change requests.• Staying abreast with software/development technology trends, help to estimate the technology complexity of system solution projects/enhancements and upkeep technological stack.
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Perform complete testing of developed work to reduce follow-up requests and bugs
Troubleshoot technical issues and identify modification needed in existing applications
QR Retail Automation (Asia) Sdn Bhd (QRRA), a subsidiary company of Silverlake Axis, is a leading provider of innovative retail solutions, deployment, and consulting services. We support enterprise and SME retailers, including pharmacy chains, in optimizing their operations.
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Assist with validation and testing of eGRC system.
Assist to prepare and maintain Standard Operating Procedures, guideline and checklist to support consistent execution of processes and controls.
Administrative support including document management, reporting and tracking on action items preparation of reports, presentations, and management updates related to technology risk and governance activities.
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Drive proposal and tender quality - Author solution write-ups, bills of materials, and scopes of work that strengthen win rates, including submissions for regulated industries such as oil & gas.
Advise on IT and infrastructure integration - Guide client IT teams through deployment considerations including cloud vs. on-premise architecture, network and connectivity requirements, API integration, and dashboard/digital twin setup.
Build internal technical capability - Develop playbooks, FAQs, and training materials that raise the sales team's technical fluency and reduce dependency on ad hoc engineering support.
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Drive proposal and tender quality - Author solution write-ups, bills of materials, and scopes of work that strengthen win rates, including submissions for regulated industries such as oil & gas.
Advise on IT and infrastructure integration - Guide client IT teams through deployment considerations including cloud vs. on-premise architecture, network and connectivity requirements, API integration, and dashboard/digital twin setup.
Build internal technical capability - Develop playbooks, FAQs, and training materials that raise the sales team's technical fluency and reduce dependency on ad hoc engineering support.
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Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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Troubleshoot, debug, optimise, and enhance application performance, reliability, and scalability.
Manage assigned development tasks and deliver project milestones within agreed timelines.
Collaborate closely with Software Engineers, Business Analysts, Technical Specialists, and project stakeholders throughout the Software Development Life Cycle (SDLC).
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