Performance Management: Track onboarding and incubation performance metrics, analyzing key indicators to define clear strategic next steps and optimizations.
Collaboration with Logistics: Act as the strategic interface with the Logistics department to ensure operational changes are aligned with service excellence goals and rider satisfaction.
Work with existing suppliers to negotiate cost, funding and terms improvement, secure supplier marketing and advertising spend, and ensure a reliable and operationally effective flow of goods to our fulfilment centre.
Consolidate and analyse campaign performance data across markets, ensuring data accuracy and hygiene while translating insights into clear, actionable recommendations for internal stakeholders and regional clients.
Matrix Stakeholder Management: Act as the vital link between central technical teams and local country managing directors. Drive alignment, manage cross-functional dependencies, and influence without direct authority in a fast-paced, matrixed environment.
Pricing & Campaigns: Execute the pricing strategy for your categories to stay competitive. Coordinate with suppliers to align their promo spend with our campaign calendar.
Matrix Stakeholder Management: Act as the vital link between central technical teams and local country managing directors. Drive alignment, manage cross-functional dependencies, and influence without direct authority in a fast-paced, matrixed environment.
Process Improvement & Automation: Champion a culture of continuous operational improvement. Identify manual bottlenecks across workflows, and drive the adoption of internal automation, AI tools, and scalable systems to reduce manual workload and increase team efficiency
Strategic Reporting & Visualization: Design and build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business leaders.
Design and execute robust analytical methodologies ranging from A/B tests/geo testing/holdouts to MMM modeling in order to measure incremental ROI and make actionable recommendations regarding marketing spend optimization and tactical execution of marketing initiatives.
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.