Marketing Strategy Support: collaborate with business and marketing teams to support the development and execution of campaigns that drive customer engagement and product adoption
Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base
Maintain a clear understanding of product scope and associated changes, supporting the Project Manager in impact assessment and communicating these to stakeholders.
Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
Digital Banking Adoption: educate customers on self-service banking channels, including mobile banking, online banking, and ATMs, to improve convenience and accessibility