Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base
Handle fraud and bribery investigation from the cradle to the grave - including but not limited to collecting, reviewing, and collating investigation materials and evidence from all available sources (e.g., witness statements, transactions, CCTV records, digital footprint records and etc.), mitigating fraud losses, staff interview, writing up investigation plan and report, liaising with law enforcement agents, identifying control weaknesses and driving relevant enhancement initiatives
Partner closely with HR Centres of Excellence—including Talent Acquisition, Talent Management & Development, Reward, and HR Operations—to ensure integrated and high-quality delivery of HR solutions across the employee lifecycle.
Conduct training sessions and workshops for Financial Advisers to enhance their knowledge of insurance products and their ability to effectively recommend them to clients.
Provide professional guidance to internal and external stakeholders on trade finance inquiries, ensuring compliance with international guidelines (UCP600, ISBP, URR725, ISP98)
Data Quality & Governance: support data quality reviews of business units' RCSA inputs and outputs, including validation and data management activities within risk management systems
AI & Innovation Initiatives: Assist in exploring practical AI use cases within governance, risk, and compliance processes while considering data quality, controls, and responsible AI practices.