Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
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Handle customer inquiries, feedback, and complaints professionally and courteously, escalating issues to management when necessary to ensure a positive dining experience.
Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations, adhering to strict hygiene and sanitation standards.
Process payments accurately using the POS system, managing cash, credit card transactions, and providing correct change.
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