Communicate effectively with clients to provide shipment updates, answer inquiries, and address any concerns related to their freight, ensuring a high level of customer satisfaction.
Support the logistics team in managing inventory, preparing reports on shipment volumes and performance, and identifying opportunities for process improvements.
Perform data entry tasks to update shipment information, generate reports, and assist in the reconciliation of freight charges.
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Undertake any ad-hoc tasks as required to support daily operations.
Act as the first point of contact for onboarding new customers, including coordination, quotation preparation, and handling agent appointment documentation.
Verify the accuracy of operational claims and oversee proper billing procedures.
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