Create version control systems to track updates and changes. Ensure all documentation is current, accurate, and accessible to relevant teams. Train field teams on proper documentation standards and protocols.
Acknowledge customer complaints within same business day. Investigate complaints thoroughly and provide initial assessment. Develop tailored solutions addressing the specific complaint and preventing recurrence. Follow up with customers post-resolution to confirm satisfaction
Maintain good tracking of ticket templates for different O&M service types (PM, breakdown, complaint, inspection). Establish field mappings for customer info, asset details, service history, and resolution tracking
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Obtains input and negotiates with program leadership, customers, customer teams, product engineers or technology teams to deliver robust prototype and production designs, technical risk mitigation plans, and coordinated deliverables of new or current product change activity.
Other important stakeholders of this role include preferred partner suppliers, manufacturing, purchasing, technical leadership and marketing teams.
Makes decisions in the areas of design and project risk trade-offs that impact program cost or delivery without sacrifice of quality expectations.
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