Reporting & StrategyPerformance Reviews: Analyze weekly and monthly sales data, labor costs, and operational expenses to provide actionable insights to the management team.Action Plans: Formulate and execute immediate action plans for underperforming outlets.
Revenue & Sales DriveHit Sales Targets: Set, monitor, and drive monthly sales targets for all northern outlets.Local Marketing & Collaborations: Proactively identify local marketing opportunities, school/kindergarten collaborations, corporate bookings, and events to increase foot traffic and group sales.Upselling & Packages: Train and motivate outlet crews on upselling techniques, membership packages, and promotional campaigns to maximize the average spend per customer.Competitor & Market Analysis: Monitor local market trends and competitor activities to adjust sales tactics dynamically.
Operational Excellence & SOP ComplianceAudit & Compliance: Conduct regular outlet audits to ensure 100% compliance with company SOPs, cleanliness, safety standards, and service quality.Inventory & Asset Management: Oversee stock control, material ordering, and asset maintenance across outlets to minimize wastage and operational downtime.Issue Resolution: Act as the primary problem-solver for daily operational hiccups, mall management coordination, and customer escalations.
...
Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
...
Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
...
Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
...
Mandarin Chinese
Customer Service
Teamwork
Communication Skills
Problem Solving
Food Safety
Conflict Resolution
Upselling Techniques
Workplace Organization