PSDS and CSM Process Design: Map current state citizen service processes and design optimised future state workflows that maximise ServiceNow CSM and Public Sector Digital Services (PSDS) platform capabilities. Create, map and translate user stories to ServiceNow CSM and Public Sector Digital Services (PSDS) platform capabilities. Identify opportunities for data analytics integration, and automation. Develop process flow diagrams that incorporate multiple touchpoints, and citizen journey mapping across digital service channels. Ensure solutions comply with industry, Government and regulatory standards.
To work closely with show directors, department heads, production staff and show cast and provide guidance regarding set design, lighting design, sound design, creative content design and all other aspects of the production
Lead and mentor team members to develop and implement strategies to achieve monthly and quarterly sales targets, increase revenue and expand market share in both existing and new markets.