This role would also include managing product listings, developing and executing marketing campaigns and tracking performance for selected markets.
Your Team
You will report directly to the Senior Manager, Digital & E-Commerce, and this is an independent contributor role managing JBL and Harman Kardon across Asia Pacific. You will also be working collaboratively with in-country digital & ecommerce leads to drive strategic thinking and KPI measurements.
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Support long-term member growth planning, strategic initiatives, and cross-functional projects.
Lead and optimise membership programmes, tier benefits, loyalty initiatives, and member engagement strategies to drive retention, purchase frequency, and customer lifetime value.
Plan and execute loyalty campaigns, experiential activations, member-exclusive initiatives, and community engagement programmes across app and offline touchpoints.
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Lead theme and plugin customization, integration with databases, and ensure cross-browser and device compatibility. Drive technical innovation and best practices in web development.
Regularly update website content, images, and media to keep information fresh and relevant
Lead keyword research, technical SEO audits, and implementation of on-page and off-page optimizations.
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Dashboard Development: Collaborate in building and optimizing real-time business dashboards to visualize key performance indicators, enabling stakeholders to make agile, informed decisions.
Ad-hoc Project Execution: Provide end-to-end support for FMCG special projects and marketing campaigns, including planning, coordination, and performance monitoring.
Merchant Incubation: Assist in the acquisition and onboarding of high-potential online merchants, driving their growth through strategic guidance and platform resource alignment.
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Excellent written and verbal communication skills.
Ability to solve customer problems and inquiries in a high demand, fast-paced, multi-tasking environment with the drive to deliver excellent customer satisfaction.
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