Build rapid prototypes to validate concepts before development, and facilitate usability testing and user acceptance evaluation sessions
Partner with the Product Manager, Business Analyst and Developers to align design outcomes with business objectives and ensure faithful implementation of approved designs
Recommend enhancements to improve user engagement and productivity, and contribute to onboarding materials and product launch activitiesChallenge(s)...
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
Leadership and Team Development: Lead and mentor a team of direct reports, each owning specific components of the QC service ecosystem, fostering a high performing and collaborative culture
Voice of the QC Marketplace: Champion the needs of QC stakeholders in regional strategy discussions to influence product design, policy decisions, and process improvements...
What You'll Do: Lead and manage the regional customer resolution team Analyze trends and implement process improvements Resolve escalated customer issues efficiently Develop policies for consistent service delivery Collaborate with cross-functional teams for seamless operations Monitor KPIs and report performance metrics
What We're Looking For: Minimum 5 years of experience in customer service management Proven leadership skills in team management Strong problem-solving abilities Excellent communication and interpersonal skills Experience with CRM systems and data analysis
If you're ready to make a difference in customer satisfaction, apply now and be part of our dynamic team!
Currently pursuing a Bachelor’s degree in design (e.g. interaction, graphic, visual communications, product, industrial), HCI, IS, CS, or related Degree
Good understanding of e-Commerce and Business Design
Proficient in at least two mainstream design and collaboration tools (e.g. Sketch, Adobe Illustrator, Adobe Experience Design, Adobe Photoshop, inVisionApp, Flinto, Figma, etc)...