Proficiency in communication and presentation, including the ability to brief team members, engage stakeholders, and respond clearly to guest feedback.
Familiarity with guest management systems, reservation platforms, and basic data analysis to track performance and inform decision-making.
Ability to mentor and develop team members, foster a positive workplace culture, and role-model inclusive, respectful behavior.
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Planning & Strategising: -Collaborate with clients and/or team members to refine project requirements, prioritise tasks, pinpoint key UX journeys, identify appropriate UX research & testing methods, develop design concepts, etc. to deliver innovative, workable and compelling solutions.
Develop UX strategies and solutions that best capture project requirements while being human-centred, forward-thinking, and in-line with current digital / media trends.
Provide reporting, problem solving and data analysis on client complaints, queries and feedback in order to continuously improve processes and products.
Communicate brand values, institutional strengths and USPs effectively through all customer touchpoints.
Act as the first point of contact for partners on reporting and customer related assistance.
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Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time
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Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Dispatch and escalate complex technical incidents or requests to Level 2 support teams when issues exceed first-level resolution parameters
Contribute to building knowledge by writing and reviewing technical articles, posting community updates, and creating end-user guides in cooperation with Adoption Services
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Support basic photo editing and post-processing to enhance image quality.
Assist in promoting and explaining photo packages, offers, and services to guests.
Gain hands-on exposure to different operational roles, including roving photographer, photo editor, cashier (Viewing Order Station), and sales assistant.
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time
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Conduct system analysis, technical feasibility studies, system comparisons, and technology evaluations to recommend suitable implementation approaches.
Develop or coordinate initial proofs of concept to validate architecture, APIs, communication flows, hardware integration, and user workflows before full development.
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Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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