Act as System and Functional Administrator for the SCM system, Batching Plant system, softphone system, and other online systems, providing front-end and back-end support for daily operations.
Assist in planning, coordinating, and implementing application-related projects within the Concrete division to ensure successful delivery within the timeline and aligned with business needs.
Provide first-level support and conduct training for end users on ERP system and Office productivity tools, especially Microsoft Office, to enhance user efficiency and system adoption.
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• Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
• Assists in implementing application-related projects across the Central and Eastern regions.
• Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the Group.
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Follow up and communicate with customers regarding quotations, tender, order status and project updates.
Work closely with the Sales Team, Technical & Tendering Manager, Internal Sales, Factory and other relevant departments to ensure quotations, orders and projects are handled accurately and efficiently.
Follow up on order processing, production status, project progress and delivery schedules.
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Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
Administrative duties and coordination tasks as required
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Attend to customer enquiries for spare parts, service requirements, technical support and related service requests in a timely and professional manner.
Understand customer requirements and coordinate internally to obtain the necessary technical and commercial information.
Maintain clear and proactive communication with customers throughout the enquiry and order process.
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Attend to customer enquiries for spare parts, service requirements, technical support and related service requests in a timely and professional manner.
Understand customer requirements and coordinate internally to obtain the necessary technical and commercial information.
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Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
Administrative duties and coordination tasks as required
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Keeping track of the CEO's routines and following up with any contacts or actions required.
Assist to keep the CEO's network active by providing reminders ahead on birthdays, anniversaries, client project renewals, events, etc.
Identify opportunities for the CEO's professional growth, such as workshops, seminars, or networking events. Arrange registrations and logistics for such engagements.
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