Track and monitor remediation plans for identified deficiencies, ensuring timely resolution and proper documentation of corrective actions.
Partner with Finance, IT, and business process owners to identify control gaps and recommend practical, risk-based solutions to enhance control effectiveness and operational efficiency.
Support the annual SOX scoping and risk assessment process.
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Review claim files including monitoring of recoveries, setting of reserves, clients and intermediaries management, assignment and management of solicitors, surveyors, adjusters, third-party administrators and other vendors as necessary
Communicate with external parties including claimants, employers, medical providers, repair centres and third‑party service providers to gather information and progress claims.
Proactively manage claim portfolios using diary and workflow controls to meet service level agreements and minimise delays.
Set, review and adjust claim reserves within delegated authority levels.
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