Performing sanctions checks on all relevant parties and ensuring that all claims are in compliance with both internal and external regulatory requirements.
To monitor the performance of the appointed TPA and be proactive on liaising with TPA on resolving issues.
Keeping constant communication with management and underwriting teams.
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Review claim files including monitoring of recoveries, setting of reserves, clients and intermediaries management, assignment and management of solicitors, surveyors, adjusters, third-party administrators and other vendors as necessary
Review and process demurrage, freight, miscellaneous revenue claims, and rebill invoices through IMOS and external stakeholders.
Validate information received from Vessel Operations, Chartering, and Agents to ensure accurate claim calculations and invoicing in accordance with charter party terms.
Prepare, submit, negotiate, and settle voyage-related claims, including demurrage, freight, detention, and other contractual claims.
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Maintain a portfolio of cases, gather and document case facts accurately, and put up appropriate recommendations aligned with the penalty framework to safeguard the integrity of enforcement actions.
Act as a key liaison between the Investigation Section and internal and external stakeholders
Ensure all responses to all cases meet the established Service Level Agreement (SLA).Challenge(s)
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Access via scaffolding, mobile elevated working platform, cat ladder and confined areas may be required based on work requirement to perform close-up examinations and verify site conditions.
Record inspection results, prepare detailed site reports with photographic evidence, and highlight any non-conformances or defects for rectification.
Maintain the quality of products (reports), services, customer support and level of service inline with service level agreements and other retention strategies.
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To build relationships and rapport with new and existing customers and communicate effectively with authorities such as :• Internal & External of Teleport Commerce Teams • RMCD• Cargo Terminals• Key business partners• Suppliers/Transporters• Other business support agencies• MAHB
To complete data administration and validation, scanning and filing supporting documents.
To be the first response to all enquiries regarding Customs Declarations.
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To build relationships and rapport with new and existing customers and communicate effectively with authorities such as :• Internal & External of Teleport Commerce Teams • RMCD• Cargo Terminals• Key business partners• Suppliers/Transporters• Other business support agencies• MAHB
To complete data administration and validation, scanning and filing supporting documents.
To be the first response to all enquiries regarding Customs Declarations.
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Perform host-based forensic analysis of Windows, macOS, and Linux devices as well as iOS and Android mobile devices.
Acquire and analyze cloud artifacts from Azure, AWS, Google Cloud and internal platforms.
Analyze telemetry across EDR/HIDS, DLP, firewall/proxy/VPN/DNS/flow logs, and internal platform logs to identify staging, access, exfiltration, or misuse patterns.
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