Candidates should possess Customer Service skills to communicate clearly, manage expectations, and maintain professional relationships with diverse stakeholders.
Documentation & Standard SOPs: Create, review, and update Standard Operating Procedures (SOPs), Work Instructions (WI), and process control parameters.
Investigate customer complaints, internal quality issues, and supplier quality concerns using structured problem-solving tools such as 8D, 5 Why, Fishbone Diagram, and Root Cause Analysis (RCA).
Emergency Preparedness: Act as the custodian for fire life safety infrastructure (FM200, sprinklers). Organize, train, and manage the plant’s Emergency Response Team (ERT) and First Aid team, including executing annual fire drills.
Manage workforce planning, labour mobility, and resource allocation across production processes while maintaining strong standards for 6S, line cleanliness, punctuality, and employee training.