GREATECH TECHNOLOGY BERHAD Hiring! Full Time Field Services Engineer in Pulau Pinang - Ricebowl

Company Description

GREATECH TECHNOLOGY BERHAD provides automation solutions across multiple industries to help customers improve productivity, return on investment, and cost effectiveness. The company’s design and engineering teams develop tailored automation systems to meet the complex requirements of multinational clients. Greatech operates in-house manufacturing facilities, including precision machining, sheet metal fabrication, engineering, and system assembly capabilities. This integrated setup enables the delivery of innovative, reliable, and cost-efficient automation solutions and long-term support to global customers.

Role Description This is a full-time, on-site Field Services Engineer role based in Simpang Ampat. The Field Services Engineer will install, commission, test, and support automation equipment at customer locations, ensuring systems operate safely and according to specifications. Daily responsibilities include diagnosing technical issues, performing corrective and preventive maintenance, and providing timely technical support to resolve equipment malfunctions. The role also involves documenting service activities, preparing reports, coordinating with internal engineering and manufacturing teams, and training customer personnel on proper system operation. The Field Services Engineer will maintain strong customer relationships, respond to service requests, and help improve product reliability by communicating field feedback to the company.

Qualifications

• Candidates should possess strong Field Service skills, including on-site installation, commissioning, and equipment startup.
• Candidates should possess Troubleshooting and Technical Support skills to diagnose, analyze, and resolve mechanical, electrical, and control system issues.
• Candidates should possess Preventive Maintenance skills to plan, perform, and document routine servicing that reduces downtime and extends equipment life.
• Candidates should possess Customer Service skills to communicate clearly, manage expectations, and maintain professional relationships with diverse stakeholders.
• Diploma or degree in Engineering (Mechanical, Electrical, Mechatronics, Automation, or related field) or equivalent practical experience.
• Ability to read technical drawings, electrical schematics, and equipment manuals, with familiarity in industrial automation or robotics being an advantage.
• Willingness to travel to customer sites, work in manufacturing and industrial environments, and respond to service needs at short notice when required.
• Strong problem-solving abilities, attention to detail, and capability to work independently and as part of a multidisciplinary team.
• Good spoken and written communication skills in English; additional language skills are beneficial for supporting regional and international customers.