Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Maintain and harden existing sites — firmware, switch configs, IP documentation, rack hygiene, cable labelling, replacing failing routers and APs with minimal store downtime.
Reduce repeat work — when the same fault appears at three stores, you raise it, script around it or propose the permanent fix.
Support endpoints — in-store PCs, terminals and printers, remote support via SSH / RDP / RustDesk / MeshCentral / Intel AMT.
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Comfortable with numbers. Spreadsheets, dashboards, reading a report and asking why.
Can write a clean update that explains a result, not just reports a number.
Has built or tinkered with something of their own. A side project, a personal AI experiment, anything self-started. Doesn't need to be marketing related.
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Provide technical support and troubleshooting across AWS services, including EC2, Auto Scaling, Elastic Beanstalk, Lambda, S3, EBS, EFS, VPC, Route 53, Elastic Load Balancer (ELB), CloudFront, RDS, DynamoDB, and Aurora.
Investigate and resolve performance issues, service outages, and configuration-related incidents.
Analyze logs, metrics, and error messages to identify root causes and implement solutions.
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