Supports commercial and technical teams to build strong customer relationships and gain market insights, seeking for new opportunities and stay current with scientific literature and the general food industry to enable business insights.
Develops applications, sensory methods, or new analytical techniques, and maintains calibration in collaboration with Food Safety and Quality to ensure consistent processes and customer experiences.
Conducts analysis and provides interpretation of trial results to internal stakeholders that are completed by self, team members and with minimal direction determines next steps.
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Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews
Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks
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Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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Overtime: The role may require working overtime based on operational needs.
Rotational Shifts: This position operates on a rotational shift basis, which may include morning, evening, and night shifts as per the assigned schedule.
Weekend Availability: The role requires availability to work on weekends, as part of the rotational schedule or as needed to support business operations.
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Engineering & Manufacturing Feasibility: Collaborate with manufacturing and structural teams to ensure designs are structurally sound, cost-effective, and easy to produce and install.
Project Management: Manage project timelines, budgets, and milestones from initial brainstorming through to production and final delivery.
Client & Stakeholder Collaboration: Act as the primary technical and creative lead when presenting proposals to clients, architects, and municipal stakeholders.