Strong Customer Service skills for building and maintaining professional client relationships.
Technical education or certification in engineering, mechatronics, or a related field is highly preferred. Candidates holding Bachelor's Degree in Electrical, Mechatronics preferred. Mechanical, Advance Diploma and Diploma will be considered based on experience.
Ability to work independently, with strong organizational and time-management skills.
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Serve as the primary technical liaison between clients, partners, and internal teams. Conduct regular communications on project progress and service updates to ensure information transparency.
Deliver product operation and maintenance training to clients. Provide on-site production support as needed, and perform after-sales service work such as equipment operation and maintenance, troubleshooting, hotline response and technical guidance in accordance with contract requirements.
Strengthen on-site client relationships to continuously improve customer satisfaction.
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Immediate Availability: Readiness to onboard and start by the 15th of July.
Cloud Operations: Maintain core cloud health including compute capacity management, data storage layers, strict IAM access roles, and cost controls for serverless workloads.
System Integration: Write clean, asynchronous backend logic in JavaScript/TypeScript (Node.js) or Python to connect cloud services with data sources and APIs.
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Perform daily monitoring of SCADA systems, inverters, weather stations, meters, and communication systems to identify abnormalities and performance losses.
Analyze energy losses, downtime events, inverter trips, curtailment, shading, equipment degradation, and grid-related issues.
Work closely with relevant stakeholders to conduct root cause analysis (RCA) for underperforming assets and develop corrective and preventive action plans.
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Build Your Long-Term Career in Malaysia's Renewable Energy Industry
Timeless Green Sdn Bhd is a growing solar energy company - HQ in Petaling Jaya. We are looking for dedicated and reliable Solar PV Technicians who want to grow with us and build a long-term career in the renewable energy sector.
Whether you already have solar industry experience or are looking to further develop your technical skills, we provide ongoing training, hands-on project exposure, and opportunities for career advancement.
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Build Your Long-Term Career in Malaysia's Renewable Energy Industry
Timeless Green Sdn Bhd is a growing solar energy company - HQ in Petaling Jaya. We are looking for dedicated and reliable Solar PV Technicians who want to grow with us and build a long-term career in the renewable energy sector.
Whether you already have solar industry experience or are looking to further develop your technical skills, we provide ongoing training, hands-on project exposure, and opportunities for career advancement.
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Maintaining predefined response time and escalation of issues reported (external and internal).
Preparing the support knowledge and upload it inside Knowledge Base.
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
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Collaboration & Delivery: Work with Product Owner, Developers, Quality Engineers and UX Designers to deliver the Virtual Companion. Contribute to sprint planning, code reviews and documentation.
AI/ML Literacy: A strong grasp of LLM fundamentals, including tokens, temperature, top-p, and context windows.
Prompt Engineering & Evaluation: Design, optimize, and evaluate prompts to improve AI behavior, reasoning, and response quality.
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Ensure that there are robust arrangements to carry out the site supervision and contract management functions on site, including:
Ensure there are robust processes in place to manage staff availability and rosters, with appropriate staff available to manage the contractors’ compliance with their contracts.
Ensure contact management staff process routine progress claims.
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