Enhance Customer Experience & Stakeholder Confidence: Improve user satisfaction by delivering responsive, transparent, and customer-focused IT services.
Strengthen Operational Governance & Compliance: Ensure IT operations comply with internal policies, audit requirements, and regulatory standards, with timely closure of findings.
Optimize Resources & Operational Readiness: Optimize manpower, vendor performance, and operational coverage to support business needs, including high-profile events and 24/7 operational support.
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Enhance Customer Experience & Stakeholder Confidence: Improve user satisfaction by delivering responsive, transparent, and customer-focused IT services.
Strengthen Operational Governance & Compliance: Ensure IT operations comply with internal policies, audit requirements, and regulatory standards, with timely closure of findings.
Optimize Resources & Operational Readiness: Optimize manpower, vendor performance, and operational coverage to support business needs, including high-profile events and 24/7 operational support.
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Engage with external regulatory bodies, legal networks, and industry associations to advocate for favourable policy outcomes, and align internal practices with external expectations.
Conduct compliance reviews to ensure activities comply with CoBE, ABC, and regulatory/statutory requirements.
Implement CoBE action plans and corrective measures to address noncompliance findings.
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Support compliance assessments, due diligence reviews (DDRA), governance reviews, and risk mitigation initiatives involving vendors, business partners, and stakeholders.
Monitor new and evolving regulations related to PDPA, Conflict of Interest, Economic Sanctions, Anti-Competition practices, Intellectual Property Rights (IPR), and recommend proactive improvements to internal processes and controls.
Collaborate with internal stakeholders, external regulatory bodies, legal networks, and industry associations to support governance excellence and organizational integrity.
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