Define and document standard operating procedures and runbooks for using automation and tools (how to request changes, how pipelines work, how to roll back)
Support incident and problem management by providing tooling, diagnostics scripts, and data exports to accelerate root cause analysis and post incident reviews
Strong practical Python and shell scripting skills to build automation, small tools, and integrations without existing frameworks
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Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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Support & Operations: Provide basic troubleshooting for connectivity, install software/OS, handle patching, and assist with physical hardware setups (cabling, racking).
Networking & Servers: Learn fundamental network configurations, switch/router checks, basic Linux/Windows server administration, and virtualization concepts.
Security & Backups: Understand essential IT security practices (MFA, passwords, compliance) and assist with backup verification tests.
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Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
...
Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
...
Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
...